Support Line Domestic Abuse Advisor

Trafford Domestic Abuse Services (TDAS) is an independent specialist agency working in Trafford and Salford delivering services to adults and children who have experienced domestic abuse. TDAS is a specialist charity providing services to adults and children and young people experiencing or have experienced domestic abuse.

We provide both prevention and intervention services and raise awareness of domestic abuse through training, workshops and public forums. 

Vision

To eradicate all forms of domestic abuse, creating a society where it is not tolerated and families can live safely.

Our Mission:

“To enable people to break free from domestic abuse”.

This is achieved by meeting the following objectives:

1. The provision of safe and supportive spaces and temporary accommodation for women and children who have or who are experiencing domestic abuse.
2. The provision of community support services to those who have experienced domestic abuse.
3. To advance the education of the public and those who work in partnership with the public, private, voluntary, community and social enterprise, in issues relating to domestic abuse including its nature, impact and causes.

TDAS values

Openness: TDAS create an open culture, provide transparent reporting, good fundraising and governance.

Person centred: TDAS provide coordinated, personalized and enabling services to everyone 

Innovative: TDAS introduce new ideas, are creative and foreword thinking 

Collaborative: TDAS work in partnership with key stakeholders to enable individuals to achieve a defined and common purpose 

Empowering: TDAS empower our service users to become stronger, more confident, being aware of their rights and privileges and live a more meaningful and fulfilling life. 

Employee Benefits

At TDAS, we believe that supporting our team goes beyond the workplace. We offer a comprehensive range of employee benefits designed to promote wellbeing, security, and growth. These include generous annual leave, enhanced pension contributions, and access to wellbeing initiatives that support both physical and mental health. We also provide ongoing training and professional development opportunities, ensuring our staff feel valued, supported, and able to thrive in their roles. Our flexible working arrangements reflect our commitment to achieving a positive work-life balance, while our culture of recognition ensures that every contribution is appreciated

• A generous package including 34 days holiday per year inclusive of bank holidays (FTE), extra holidays, for long service
• Life assurance benefit 
• 365 days a year Employee Assistance Programme 
• Employee pension scheme with 5% employer contribution (after 3 months of employment) 
• Cycle2work Scheme 
• Electric Car Scheme 
• Wellbeing Champions
• Professional and Personal Development 
• Monthly Employee Recognition 

Main Purpose of Role

To deliver the TDAS Support Line service, providing advice, information and support to adults contacting TDAS for domestic abuse support.

The post-holder will also manage a caseload of standard risk service users who require short term 121 support.

You will work as part of a skilled, multi-disciplinary staff team and must be approachable and highly motivated in supporting people experiencing domestic violence/abuse, using a trauma informed approach to empower them to make informed choices to determine their own future.

Duties and Responsibilities

General:

• Work with the Chief Executive Officer and other staff members to promote and support the development of TDAS.
• To adhere to TDAS Code of Conduct at all times.
• To attend staff meetings when required
• To work in line with, and follow, the policies and procedures of Safe in Salford & TDAS.
• To ensure that all TDAS policies and procedures are implemented and promoted by staff.
• To actively promote diversity in the organisation.
• To act as an ambassador for and represent the TDAS at external functions.
• To represent TDAS on local and regional forums.
• To build positive relationships and partnerships with key local agencies.
• To embody TDAS’s values and act as a role model.
• To participate actively in the management team, contributing to the strategic development of the organisation.
• To undertake any other duties as may be deemed consistent with the requirements of the post.

Main:

• Be the first point of contact for those self-referring to TDAS for domestic abuse support, via phone or online.
• Use effective time management skills to ensure those making contact receive a response in required timeframes.
• Provide person centred, trauma informed support, gathering initial information from service users to ascertain a
  full understanding of their circumstances.
• Complete comprehensive DASH risk assessments where appropriate.
• Provide service users with information and advice about their rights and options, TDAS support and other local
  support available to them.
• Provide emotional support.
• Support service users to access a range of services and resources, including criminal and civil justice, housing,
  health, legal, welfare and community services, completing internal and external referrals where required.
• Complete detailed individualised safety planning.
• Manage a small case load of standard risk service users who require further Support Line intervention following
  their initial call, providing person centred practical and emotional support, empowering them to make informed
  choices, and advocating for them where required.
• Co-produce individual support and safety plans for your caseload that reflect each service user’s circumstances,
  needs and goals.
• Maintain accurate, timely and confidential case records and documentation in accordance with safeguarding, data
  protection and organisational requirements.
• Develop and maintain effective multi-agency partnerships with statutory and voluntary sector organisations,
  including the police, MARAC, social care, health services, housing providers and legal professionals, to promote
  safety and achieve positive outcomes.
• Maintain up-to-date knowledge of relevant legislation, guidance and procedures, including safeguarding, criminal
  and civil justice, housing and welfare.
• Adhere to TDAS and Trafford Borough Council’s safeguarding policies, procedures and practice requirements.
• Deliver domestic abuse awareness and training sessions to professionals across Trafford.
• Plan and manage own workload effectively, working independently and using initiative, including responding
  appropriately to situations of crisis, while maintaining a consistently high standard of service.
• Obtain and respond to regular feedback from service users to support the ongoing development, quality and
  effectiveness of TDAS services.

Person Specification

Please download the recruitment pack below for more information.

How to Apply

To apply for this position it is essential that you have or are working towards the necessary qualifications outlined in the person specification. This post is subject to an enhanced DBS. No agencies please.

An application form is available here.

For further information please contact: sophia.ibrahim@tdas.org.uk Tel: 0161 872 7368

Equality, Diversity and Accessibility

TDAS is committed to fostering an inclusive, supportive and accessible workplace where everyone can thrive. We welcome applications from people of all backgrounds, identities and abilities, and we ensure a fair and transparent recruitment process. Applicants are welcome to submit their application in the format that works best for them; written form, video, or audio recording. As a recognised Disability Confident Employer, we are committed to inclusive recruitment practices and guarantee an interview to all applicants with a disability who meet the minimum essential criteria for the role. There may be occasions where we are required to specify the gender of a role due to the nature of the work, predominantly within our safe accommodation services. Where this applies, it will be made clear within the recruitment pack and will be in line with the Equality Act 2010.