We have established links with community and partnership agencies and networks to assist in providing a person-centred service tailored to each family’s needs.
We know that fleeing from domestic abuse and arriving at a place where you don’t know anyone can be a very difficult time so we do all we can to support our residents as they arrive and to help them settle in. We provide welcome packs of toiletries, duvets, pillows and bedding, food items and toys/teddies for any children. Throughout the year, with support from our amazing volunteers, we celebrate relevant cultural events and religious holidays to ensure that despite all the upheaval our residents have experienced they can still enjoy these key moments.
Our shared refuge accommodation units are single sex spaces. Whilst we provide safe accommodation to all victims of domestic abuse, any shared spaces will be either for women only (Phoenix House, Lotus House, Blossom House) or Male only (Oak House) residents.